Outreach Executive – Hospitality & Hotel Management Software

Job Overview

We are looking for a confident, proactive, and business-oriented Outreach Executive to help us expand our outreach to hotels, hospitality businesses, and industry professionals for our hotel management software. The role involves identifying potential customers, initiating conversations with business decision-makers, understanding their operational challenges, demonstrating our product, following up with prospects, and gathering market insights. The candidate will also work closely with our internal product and business teams to communicate customer requirements and contribute to identifying new business and market opportunities. Candidates with an entrepreneurial mindset, strong communication skills, business development interest, and willingness to learn the hospitality domain are encouraged to apply.

Roles & Responsibilities

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  Identify and research potential hotels and hospitality businesses that could benefit from our software.
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  Reach out to hotel owners, General Managers, Operations Managers, and other relevant decision-makers.
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  Initiate conversations and understand the business challenges faced by potential customers.
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  Generate leads through phone calls, email, LinkedIn, WhatsApp, networking, referrals, and other relevant channels.
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  Maintain regular follow-ups with prospective customers.
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  Build and maintain professional relationships with prospects and industry professionals.
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  Understand the company's hotel management application and its key features.
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  Conduct product demonstrations for prospective customers.
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  Explain how the product can address operational challenges faced by hotels.
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  Understand customer requirements and communicate them effectively to the internal team.
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  Handle basic questions and objections from prospects and coordinate with the relevant internal team when required.
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  Support the business development and sales process from initial outreach to qualified opportunities.
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  Research the hotel and hospitality market, including customer needs, operational challenges, and emerging trends.
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  Identify potential business opportunities and new customer segments.
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  Research competitor products and their market positioning.
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  Gather feedback from prospects and identify recurring customer requirements.
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  Prepare basic reports and insights for management and the product team.
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  Collect customer feedback, questions, objections, and requirements during outreach and demonstrations.
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  Identify common problems faced by hotels that could potentially be addressed through technology.
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  Communicate relevant customer insights to the product team.
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  Support the identification of potential product improvements and new feature requirements.
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  Build a professional network with hotel and hospitality professionals.
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  Identify industry experts, consultants, trainers, and potential business partners.
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  Explore networking and collaboration opportunities within the hospitality ecosystem.
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  Participate in relevant business, technology, entrepreneurship, and hospitality events when required.

Requirements

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  Excellent verbal and written communication skills.
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  Confident in initiating conversations with new people and business professionals.
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  Strong interpersonal and relationship-building skills.
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  Interest in business development, sales, entrepreneurship, and market research.
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  Ability to understand business problems and identify potential opportunities.
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  Strong presentation and product demonstration skills.
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  Good research and analytical abilities.
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  Proactive, self-motivated, and target-oriented approach.
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  Ability to handle rejection and objections positively.
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  Willingness to learn the hotel and hospitality industry.
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  Good organizational and follow-up skills.
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  Ability to learn and understand software products quickly.

Preferred Skills

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  Exposure to entrepreneurship, business development, sales, marketing, or startup environments.
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  Experience in client outreach, cold calling, lead generation, or B2B sales.
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  Understanding of SaaS or technology products.
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  Experience using CRM tools.
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  Interest in the hospitality, technology, or startup ecosystem.
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  Existing professional or business network is an advantage.

Qualification

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  Bachelor's degree in Business Administration, Entrepreneurship, Marketing, Commerce, Management, Communications, or a related field.
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  Candidates from entrepreneurship, business development, management, or similar programs are encouraged to apply.
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  Fresh graduates with strong communication skills, confidence, and an entrepreneurial mindset are welcome.
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  Prior experience in business development, sales, client coordination, customer relationship management, or outreach is an advantage but not mandatory.